Refunds and Cancellations
The users are eligible to cancel their orders at the time of verification or before the dispatch of the products. Additionally, users can choose not to accept the order at the time of delivery, in which case the products are returned back to origin. In all the above cases, Kirana Friends (TRRAIN Circle Technologies Private Limited) will issue the refund of 100% of the transaction amount and it will get credited to the user's original mode of payment within 7-10 working days from the date of confirmation of cancellation.
Users can choose to return the products, in case they receive the product in damaged and/or unusable state. The return would be applicable in all the cases, where the user is able to prove the damage at the time of delivery. Additionally, Kirana Friends (TRRAIN Circle Technologies Private Limited) reserves the right to set a return window on some of the products, where users can return a product in case they do not find the products as per their liking. Any product where the return window is not mentioned would be non-returnable (unless it is damaged at the time of delivery). Kirana Friends (TRRAIN Circle Technologies Private Limited) will issue the refund for such products within 7-10 working days from the date of delivery back to the warehouse from the user.