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How to Compete with Online Retailers as a Kirana Owner?

Updated: Aug 2, 2023


How to Compete with Online Retailers as a Kirana Owner? | Kirana Friends

As a Kirana store owner, competing with online retailers can seem like a daunting task. Online retailers have the advantage of a wider selection of products, lower prices, and the convenience of home delivery. However, there are several strategies that Kirana store owners can use to remain competitive in the digital age.


1. Provide excellent customer service:

Kirana store owners have the advantage of building personal relationships with their customers and understanding their specific needs and preferences. By providing personalized service and recommendations, kirana store owners can differentiate themselves from online retailers and create a loyal customer base.



2. Embrace technology and digital tools:

This will help enhance the customer experience. For example, kirana store owners can use digital platforms to manage inventory and track sales, and mobile apps to place orders and make payments. By using these tools, kirana store owners can make their stores more efficient and improve the shopping experience for customers. Additionally, kirana store owners can use social media platforms to connect with customers, promote their products and services, and build their brand.


3. Offer unique products or services:

Provide the ones that are not available online. For example, kirana store owners can offer products that are made locally or are not readily available online, such as fresh produce, traditional sweets, and snacks, or handcrafted items. Additionally, kirana store owners can offer services such as home delivery or bill payments that are not typically available from online retailers.


4. Collaborate with other local businesses:

This will help to offer your customers bundled products and services or create a local marketplace for small businesses to sell their products. This can help Kirana store owners to increase their sales and attract more customers.


In conclusion, competing with online retailers as a Kirana store owners can be challenging, but it is not impossible. By focusing on excellent customer service, embracing technology, offering unique products and services, and collaborating with other businesses, kirana store owners can remain competitive in the digital age and continue to thrive in the Indian retail landscape. It is important for Kirana store owners to stay updated with the latest government policies and schemes which can help them to run their businesses more efficiently and effectively.


Tap into the potential of your business by getting in touch with Kirana Friends. You can connect with a Kirana Expert by calling or messaging us on 8010442222.

You can also download the Kirana Friends Application from the Google Play store by clicking on the link below and learn how to run your store more profitably.



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