How to compete with online retailers as a kirana owner?
Updated: Mar 14
As a kirana store owner, competing with online retailers can seem like a daunting task. Online retailers have the advantage of a wider selection of products, lower prices, and the convenience of home delivery. However, there are several strategies that kirana store owners can use to remain competitive in the digital age.
1. Provide excellent customer service: Kirana store owners have the advantage of building personal relationships with their customers and understanding their specific needs and preferences. By providing personalised service and recommendations, kirana store owners can differentiate themselves from online retailers and create a loyal customer base.
2. Embrace technology and digital tools: This will help enhance the customer experience. For example, kirana store owners can use digital platforms to manage inventory and track sales, and mobile apps to place orders and make payments. By using these tools, kirana store owners can make their stores more efficient and improve the shopping experience for customers. Additionally, kirana store owners can use social media platforms to connect with customers, promote their products and services, and build their brand.
3. Offer unique products or services: Provide the ones that are not available online. For example, kirana store owners can offer products that are made locally or are not readily available online, such as fresh produce, traditional sweets and snacks, or handcrafted items. Additionally, kirana store owners can offer services such as home delivery or bill payments that are not typically available from online retailers.
4. Collaborate with other local businesses: This will help to offer your customers bundled products and services, or create a local marketplace for small businesses to sell their products. This can help kirana store owners to increase their sales and attract more customers.